How to verify your age for a Microsoft account

Applies To
Microsoft account Microsoft account dashboard

Microsoft is introducing age assurance to help provide age-appropriate experiences and meet local legal requirements. To access some features, you may need to verify your age. There are several options available.

If you try to access or purchase 18+ or adult content, you may be asked to confirm your age before continuing.

How to verify your age

You only need to verify your age if prompted during sign in, but some countries/regions are offering a proactive direct approach. See the list below.

  1. Follow the links provided or scan a QR code if shown.
  2. Different countries/regions have different age verification partners. Choose one of the available verification options. You can verify your age using one of the following options:
    • Facial age estimation (selfie)
    • Uploading a document
    • Log in to [Government system] (e.g. Singpass)
  3. Follow the on-screen instructions to complete verification.

Note

Once completed, age verification applies to both your Microsoft account and XBOX account. If you don’t verify your age, your account will be treated as unverified. You can check your age assurance status on your Microsoft account. If one verification method doesn’t work, you can try another. Most verifications are completed in seconds, but some may take a few minutes.

Countries/regions where you can verify your age

If you are in Australia, Brazil or Singapore you can verify your age now by scanning the QR code or selecting the Verify your age button below.

Scan this QR code with a mobile device to verify your age for your Microsoft account.

If you are in the United Kingdom, you can verify your age now by selecting the Verify your age button below.

See also

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